Last updated: 2026
SOLOMON DIRECT LIMITED ("we", "us" or "our") is the data controller for the personal data we collect about you. We are a private limited company registered in England and Wales (company number 17375029). Our registered office is 22 Ilford Close, Ilkeston, England, DE7 9HB, and our email address is [email protected].
This privacy policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to your use of the solomondirect.store website (the "site") and to any personal data we hold about you in the course of our business.
We collect the following categories of personal data about you:
(a) Identity data — your name and, where relevant, the name of your business or organisation; (b) Contact data — your business email address, telephone number, and postal address (including delivery and billing addresses); (c) Transaction data — details of the products you order, your payment details, invoices, and any communication we have with you in relation to an order; (d) Technical data — your internet protocol (IP) address, browser type and version, operating system, and details of the pages you visit and how you use the site; and (e) Marketing data — your marketing preferences and any information you provide when you subscribe to our marketing communications.
We do not collect any special-category (sensitive) personal data, and we do not seek to collect personal data from children.
We process your personal data only when we have a lawful basis for doing so. The lawful bases we rely on are:
(a) Performance of a contract with you (UK GDPR Article 6(1)(b)) — for example, to fulfil an order you place, to process payments, and to arrange delivery; (b) Compliance with a legal obligation (Article 6(1)(c)) — for example, to keep accounting records and to respond to lawful requests from regulators; (c) Legitimate interests (Article 6(1)(f)) — for example, to run our business efficiently, to prevent fraud, to ensure the security of our site, and to improve our services. We only rely on legitimate interests where these interests are not overridden by your interests or fundamental rights; and (d) Your consent (Article 6(1)(a) and Article 9(2)(a) where relevant) — for example, to send you marketing communications, which you may withdraw at any time.
The site uses cookies and similar technologies. Cookies are small text files stored on your device.
We use only strictly necessary cookies to make the site work (for example, to remember your menu preferences during your visit) and to understand how visitors use the site. We do not use any advertising or behavioural-tracking cookies, and we do not place cookies that profile you. No cookies load content from external services.
You may refuse or restrict cookies by adjusting your browser settings. However, disabling strictly necessary cookies may limit your ability to use parts of the site.
We use your personal data to: (a) process and fulfil your orders and any other contract you enter into with us; (b) communicate with you about your orders, account, or enquiries; (c) carry out fraud prevention and security checks; (d) maintain our business records and comply with our legal obligations; (e) improve the site and our services; and (f) send you marketing communications if you have opted in or (where not requiring prior consent) if the law allows us to do so, each in accordance with the applicable lawful basis above.
We do not sell, trade, or rent your personal data to third parties. We share your personal data only with the following recipients:
(a) Service providers — third parties who assist us in running our business and the site, such as hosting providers, email-delivery services, payment processors, and couriers. They are required to process your data only on our instructions and are bound by confidentiality obligations; (b) Professional advisors — our accountants, auditors, and legal advisors, limited to what is necessary for them to provide their services to us; (c) Public authorities and regulators — where we are required to do so by law or to protect our rights, property, or safety, or to comply with a judicial or regulatory request (for example, the Information Commissioner's Office);
We keep your personal data within the United Kingdom and the European Economic Area wherever possible. If we transfer your personal data outside the UK or the European Economic Area, we will ensure that an adequate level of protection applies, for example by implementing appropriate safeguards such as the UK International Data Transfer Agreement (or Addendum to the EU Standard Contractual Clauses) approved by the Information Commissioner, or where an exemption applies.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet our legal, accounting, and reporting obligations. Our retention periods are:
(a) Order and transaction data — for as long as necessary to provide our services and to fulfil contracts, plus any applicable statutory limitation period; (b) Invoice and payment data — for seven (7) years to comply with HM Revenue & Customs and Companies House requirements; and (c) Marketing-related data — until you ask us to stop, or until you unsubscribe, whichever is sooner.
When your data is no longer necessary for these purposes, we will securely delete or anonymise it.
Under the UK GDPR and the Data Protection Act 2018, you have the following rights, subject to the applicable legal conditions:
(a) The right to be informed — you can ask for and receive details of the personal data we hold about you; (b) The right of access — to obtain confirmation and a copy of your personal data; (c) The right to rectification — to have inaccurate personal data corrected, or incomplete personal data completed; (d) The right to erasure ("the right to be forgotten") — to request deletion of your personal data where the lawful basis is no longer applicable, subject to legal obligations and overriding grounds; (e) The right to restrict processing — to limit how we use your personal data in certain circumstances; (f) The right to data portability — to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transmitted to another controller where technically feasible; (g) The right to object — to object to processing based on legitimate interests, and to direct marketing (which we will stop at any time on request); and (h) The right to withdraw consent — where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing before the withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request without undue delay and, in any event, within one month of receiving it. If your request is complex or numerous requests are received, we may extend this period by a further two months where necessary, and we will let you know.
If you remain dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection. You can contact the ICO at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: ico.org.uk
We ask that you contact us first so that we can try to resolve your concern directly.
We may update this privacy policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically for any changes. Material changes will be posted on this page.
If you have any questions about this privacy policy or about how we use your personal data, please contact us at [email protected]. You can also write to us at our registered office: 22 Ilford Close, Ilkeston, England, DE7 9HB.
SOLOMON DIRECT LIMITED · Registered in England & Wales No. 17375029 · 22 Ilford Close, Ilkeston, England, DE7 9HB